We ship all items within 3-5 days.

An email and tracking number will be updated once item is shipped.

We offer a 100% money back guarantee, if the product is defective or damaged.

If the order is not what you anticipated we give you 14 days to send it back for a full refund. You must ship it back at your own expense, we are happy to create a return label and then once we have received the product we will refund the full amount of your original purchase as long as there are no damages.

please email hello@arabellobags.com

We measure them just like our Italian supplier.  The measuring tape goes across the zipper while full so you can see the capacity instead of being flat.  Then with it also being full we measure from top to bottom over the zipper.

You are able to cancel your order with no penalty but it needs to happen before it ships. If the item has been sent please use our easy return system to get a full refund.

You can simply reply to your order conformation email and confirm the address you prefer. No refund will be given after the 24 hours of incorrect submission.

Absolutely! Please send us an email to hello@arabellobags.com